Repointing is raking out the failed mortar between bricks or stones and replacing it with fresh mortar mixed to suit the building. Getting the mix right matters more than most people realise: a hard cement mortar on a soft old brick or stone will push the damage into the masonry itself rather than the joint.

Mortar does not usually fail on its own. If a joint has washed out on one elevation there is often a gutter, a flashing or a cracked ridge sending water at it.
Shallow pointing skimmed over the top of failed mortar lasts a winter. The joint is cut back far enough for the new mortar to hold.
Modern buildings take a cement based mix. Older brick and stone usually want lime, which is softer than the masonry and lets the wall breathe. We will tell you which yours needs.
The joint is filled and then finished to match what is already there, so a repointed section does not stand out as a patch.
Fresh mortar needs the right conditions to go off. In hot or freezing weather it gets covered rather than left to fail.
Send a photograph of the problem and you will get a straight answer on what it needs, at no cost.
As a rough guide, older solid wall properties in soft brick or natural stone want lime, and anything with a cavity and modern brick is normally fine with a cement based mix. It is not always obvious from the ground, so we look before we mix anything. See our lime work page for more.
Yes, and often that is all that is needed. The elevation that takes the weather usually goes first.
Correctly raked out, correctly mixed and correctly finished, it is measured in decades rather than years. Badly done, it can fail inside a couple of winters, which is why so much of it gets done twice.
Yes, and it is one of the most common things we get called to. A stack is exposed on all four sides and it is usually the first mortar on the building to go.
If the damp is coming through open joints then it will help a great deal. Damp has other causes too, so we would rather look at it than promise something we cannot see yet.